Skills & Competencies for EAP Counselor

EAP Counselor job profile

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JOB SUMMARY for EAP Counselor

Counsels and assists employees with issues affecting job-related performance and personal well-being.

JOB RESPONSIBILITIES for EAP Counselor

Evaluates and recommends outside treatment and counseling if necessary.

EAP Counselor SALARY RANGE

BASE 50%
$78,184
TOTAL 50%
$78,422
Job Level
P02
Job Code
HR09200362
Education/Degree
Bachelor's Degree
Reports To
Manager

EAP Counselor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Counselor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 general skills or competencies (Job family competencies) for EAP Counselor

1 Job Family Competencies – Employee Assistance Programs
Proficiency Level -3
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Cites examples of basic issues encountered in conducting employee assistance programs.
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Level 2 Behaviors
(Light Experience)
Applies essential principles and methods in providing employee assistance programs.
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Level 3 Behaviors
(Moderate Experience)
Administers employee assistance programs to ensure staff participation in improving employee productivity.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to staff on developing employee assistance programs to ensure workplace effectiveness.
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Level 5 Behaviors
(Mastery)
Creates new strategies in employee assistance programs to meet our needs and retain valued employees.
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2 Job Family Competencies – Employee Counselling
Proficiency Level -3
Skill definition-Providing assistance and support to employees facing problems to help and manage stress, personal and emotional issues interfering work performance.
Level 1 Behaviors
(General Familiarity)
Cites examples of practices and techniques used for effective employee counseling.
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Level 2 Behaviors
(Light Experience)
Applies counseling guidelines and procedures to help employees accept actual or impending changes.
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Level 3 Behaviors
(Moderate Experience)
Administers compliance with legal considerations in providing counseling support to employees.
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Level 4 Behaviors
(Extensive Experience)
Delivers training on employee counseling techniques to address work-related problems and poor performance.
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Level 5 Behaviors
(Mastery)
Advocates counseling employees to resolve issues and maintain a healthy working environment.
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3 EAP Counselor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Counselor
Proficiency Level - 4
5 Competency for - EAP Counselor
Proficiency Level - 5

7 soft skills or competencies (core competencies) for EAP Counselor

1 Core Competencies – Coordination
Proficiency Level -3
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Describes the traits and characteristics of a skilled coordinator.
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Level 2 Behaviors
(Light Experience)
Applies time management skills to minimize scheduling conflicts.
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Level 3 Behaviors
(Moderate Experience)
Adjusts priorities and job duties of others according to the changing environment.
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Level 4 Behaviors
(Extensive Experience)
Consults on the obstacles, conflicts, and challenges in achieving a business goal.
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Level 5 Behaviors
(Mastery)
Adapts strategic plans with agility rather than waiting for problems to arise.
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2 Core Competencies – Confidentiality
Proficiency Level -3
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Describes the potential consequences of inappropriate disclosure.
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Level 2 Behaviors
(Light Experience)
Compiles internal and external data to support the generation and modification of policies and rules on confidentiality.
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Level 3 Behaviors
(Moderate Experience)
Analyses breaches in confidentiality and suggests measures of remediation.
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Level 4 Behaviors
(Extensive Experience)
Advises on the application of confidentiality rules into business and operation activities.
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Level 5 Behaviors
(Mastery)
Advocates for the application of advanced tools to enhance information security management.
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3 EAP Counselor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Counselor
Proficiency Level - 4
5 Competency for - EAP Counselor
Proficiency Level - 5

Summary of EAP Counselor skills and competencies

There are 0 hard skills for EAP Counselor.
5 general skills for EAP Counselor, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
7 soft skills for EAP Counselor, Coordination, Confidentiality, Working under Pressure, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Counselor, he or she needs to be skilled in Coordination, be skilled in Confidentiality, and be skilled in Working under Pressure.

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